1. Acceptance of Terms
By using this website and placing an order, you agree to comply with the following Terms and Conditions.
2. Products & Pricing
All listed products are original perfumes. Product details are provided accurately. Prices are subject to change without prior notice, and the applicable price is the one displayed at the time of purchase.
3. Order Confirmation
Orders are confirmed once a confirmation message is sent via email or phone. The website reserves the right to cancel any order due to incorrect information or product unavailability.
4. Payment
We provide secure payment methods. Full payment must be completed before shipment (for prepaid orders).
5. Intellectual Property
All website content, including texts, images, and logos, is the property of the website and may not be used or reproduced without prior permission.
6. Shipping and Returns Policy – Monaco Perfumes
At Monaco Perfumes, we are committed to providing high-quality products and a sophisticated shopping experience for our customers. Due to the nature of perfumes, the following return policy applies:
7. First: Return and Exchange Policy
• Due to the nature of perfumes and cosmetics, products cannot be returned or exchanged once opened or used.
Returns or exchanges are only accepted in the following cases:
• The product arrived damaged or broken.
• The product received is different from what was ordered.
• There is a clear manufacturing defect.
8. Return Policy
• Return requests must be submitted within 3 days of receipt.
• The product must be unopened, in its original condition, and in its complete packaging.
• Include the purchase invoice or order number.
9. Return procedures
• After receiving and reviewing the order, the customer will be contacted to coordinate the return process.
• After receiving and inspecting the product, we will:
• Replace the product with a new one, or
• Issue a refund to the same payment method within 5–7 business days.
10. shipping
• Orders are shipped within 1–3 business days of order confirmation.
• Delivery within the Kingdom typically takes 2–5 business days, depending on the shipping company.
11. Important notes
• Customized products and special offers are non-refundable.
• The customer is responsible for return shipping costs for returns not due to a manufacturing defect.
• If your shipment is damaged, please contact us within 24 hours and include a photo of the product.
